In today’s episode we explore the impact of how understanding consumer behavioural experience can improve the client experience, marketing campaigns and our interactions with our customers with Dr Becki Maher. We discuss the physiology of our verbal interactions, how we can make positive changes with small tweaks to our use of words, and how this will play a bigger role in the customer experience as technology develops in the next 10 years.
To learn more about and her work, you can visit the Inside Minds website.
As always, we'd love to hear your thoughts and comments; please feel free to drop us an email or a message on Linkedin. Find out more about Trimble Group at our website or Toby's LinkedIn.
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